Services & Booking
How Booking Fits Together
Services, categories, stores, and calendars each play a part in what customers can book.
When a customer books, four areas work together. Understanding the chain makes every "why can't customers book X?" question much easier to answer.
| Area | Decides | Example |
|---|---|---|
| Services | What can be booked, with which options and prices | "Wash & Fold, Regular (8kg), ₱499, 90 minutes" |
| Categories | How services are grouped for browsing | "Laundry", "Home Cleaning" |
| Stores | Where it can be booked, and each branch's hours and service area | "Main Branch, open Mon-Sat 8:00-18:00" |
| Calendars | When booking is blocked, through holidays and the store's timezone | "Closed Dec 25, blocks booking" |
A time slot appears to a customer only when all of these line up: the service is enabled and offered at that store, the store is open at that time, no holiday blocks the date, and enough staff are available (see Staff).
When a service 'disappears' from booking
Work through the chain in order: is the service (or its option) disabled? Is it assigned to that store? Is the store open then? Does a holiday block the date? Is staff available? One of those five is almost always the answer. See Troubleshooting.